Privacy Policy

Welcome to WhatStay Assistant ("we", "our", or "us"), operated at mytrusts.in. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, SaaS platform, and WhatsApp AI hotel booking services.

By using our services, you agree to the collection and use of information in accordance with this policy.

• Information We Collect
  We may collect: name, email address, phone number, WhatsApp ID, hotel booking details (check-in/out dates, guest count, room preferences), account credentials, payment-related metadata, and messages you send through our WhatsApp chatbot or website forms.

• WhatsApp & Meta
  When you message us on WhatsApp, Meta Platforms Ireland Limited processes messages according to Meta's Privacy Policy. We receive message content, phone number, and profile name to provide automated hotel booking assistance. We do not control Meta's data practices.

• AI Processing
  Customer messages may be processed by third-party AI providers (such as Google Gemini or OpenAI, as configured by the platform) to generate booking assistance replies. Prompts are sent securely to generate responses. We do not sell your chat content to third parties.

• How We Use Information
  We use collected data to: provide hotel booking services, operate the WhatsApp AI chatbot, manage tenant accounts, process subscriptions, improve our platform, send service-related communications, and comply with legal obligations.

• Data Sharing
  We may share information with: hosting providers, payment processors, Meta/WhatsApp Cloud API, AI service providers, and hotel operators (tenants) when you book through their property. We do not sell personal data.

• Data Retention
  We retain data as long as needed to provide services, fulfill bookings, meet legal requirements, and resolve disputes. Chat context may be cached temporarily to maintain conversation continuity.

• Security
  We implement reasonable technical and organizational measures to protect your data. No method of transmission over the Internet is 100% secure.

• Your Rights
  Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us using the details below to exercise these rights.

• Cookies
  Our website uses cookies to improve user experience, analytics, and session management. You may control cookies through your browser settings.

• Children
  Our services are not directed to individuals under 16. We do not knowingly collect data from children.

• Changes
  We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

• Contact Us
  For privacy-related questions, contact us at: https://mytrusts.in/contact

Effective date: July 3, 2026